PATIENT'S RIGHTS AND RESPONSIBILITIES

Your rights as a Klinik Medilove's patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, and access to information of your medical records.

Patient’s Rights

As a patient of Klinik Medilove, you can expect:
• To be informed of your medical treatment and care.
• To be treated with courtesy and respect.
• To be provided with adequate information and informed consent.
• To be provided with a channel to address your feedback.
• To be informed of the estimated charges.
• To see an itemized bill upon request.
• To know the identity and professional status of your care provider.
• To be ensured the privacy and confidentiality of your medical record.
• To receive care in an environment conducive to good health.

Responsibilities as a Patient

As a patient of Klinik Medilove, you have the responsibilities:
• To know and understand your rights and exercise these rights responsibly and reasonably.
• To provide complete and accurate information regarding your health including present condition and personal particulars.
• To ask questions if you do not understand your diagnosis or treatment.
• To take responsibility for any consequences if you leave the clinic against medical advice.
• To treat your healthcare providers with courtesy and respect at all times.
• To be responsible for the safekeeping of your own valuables.
• To pay any financial obligations resulting from the treatment provided.
• To abide by all clinic's rules and regulations.

PREPARATION FOR
HEALTH SCREENING / BLOOD TEST

Your health changes as you age, whether as a result of stress or the onset of medical conditions such as high blood pressure, diabetes, or weight gain. The most effective way to stay ahead of these health problems is to proactively identify them through regular health screenings. Early detection shortens recovery time, minimizes costs, and reduces the chance of complications.​

REGISTRATION

Please bring along your NRIC or passport (for foreigners) and / or company Guarantee Letter (if applicable).

FASTING

You are required to fast for a minimum of 8-10 hours prior to your health screening. Only plain water is allowed to be consumed during your fast. Please inform our team if you have any pre-existing conditions or if you are on any long-term medication (e.g. for high blood pressure) so that we can advise you on how best to prepare for your health screening appointment.

APPOINTMENTS

We encourage you to schedule your appointment with us to avoid any potential disappointment as walk-in cases could result in a longer waiting time. If you wish to have any additional screening programs (elective add-ons) on the same day as your appointment, please try to provide all of your selections in the same appointment request or before the health screening has started.

IMPORTANT REMINDERS FOR FEMALE PATIENT

We recommend that you book your appointment with us approximately 10 days before or after your first day of menstruation (period). If you are scheduled for an ultrasound scanning, do not apply any deodorant, powder or lotion on the day of the examination.

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If you have further enquiries or health concerns, kindly speak to our team and seek professional advices.